Shipping Charges

Almost all shipments over $175 within the contiguous USA are free.

Orders under $175 will be charged $9.97 for shipping and handling.

Shipping to Alaska, Hawaii, and International Locations

We ship to Alaska, Hawaii, and Canada, but additional shipping charges apply. Orders over $2,000 may qualify for free shipping—please call to check. For international orders, you will be responsible for import fees and local taxes upon arrival.

Contact us for a shipping quote for international orders.

All shipments, including those outside the contiguous US, will typically leave the warehouse within 1 business day and arrive within 5 business days. However, shipping times are estimates and may vary.

P.O. Boxes

We require a street address for delivery. UPS and FedEx do not deliver to P.O. boxes. If an order is undeliverable for this reason, you will be responsible for additional shipping charges. Canceled orders due to incorrect addresses are subject to a 25% restocking fee and shipping cost deductions.

What Happens After You Place Your Order?

Step 1: Order Confirmation

After placing your order, you will receive a confirmation email. We will pre-authorize your credit card and verify stock availability. If an item is on backorder or unavailable, we will void the pre-authorization and notify you via email.

If the item is in stock and available for shipment within 5 business days, we will process the payment and prepare it for shipping.

Step 2: Order Shipment

Once your order is processed and paid, it will ship within 5 business days, usually sooner. You will receive tracking information within 24 hours of your order leaving the warehouse.

If you do not receive tracking details within six business days, contact us at sales@growlightcentral.com.

Orders ship via ground delivery and arrive at a time determined by the shipping carrier. If you require special delivery accommodations, contact us before placing your order.

If a shipment is returned due to incorrect information or failure to accept delivery, you will be responsible for shipping costs both ways and up to a 30% restocking fee.

Truck Delivery

• The trucking service will contact you 1-2 days before delivery to schedule an appointment. If you miss the appointment, redelivery fees may apply.
• Deliveries are curbside only. It is your responsibility to move the item to your desired location. Some heavy items may require a forklift or contractor assistance.
• You must inspect your shipment upon arrival. Open the package in front of the driver. If you suspect damage, note "SUBJECT TO INSPECTION" on the bill of lading and contact us immediately.

Damages & Exchanges

We prioritize customer satisfaction and sell high-quality products. If your item arrives damaged or defective, we will assist in resolving the issue.

All products are backed by a manufacturer's warranty. If your item has a defect, refer to the warranty documentation provided by the manufacturer. If no paperwork is included, contact us at returns@growlightcentral.com.

If your product is damaged during shipping, report it to us within 7 days. We will arrange for replacement parts or a full replacement at no cost to you.

Returns

Select your situation below for return instructions:

1. Order Cancellation

If the order has not been processed, we can cancel it with no penalty. If the order has already been processed, you will be responsible for credit card processing fees (4%) and shipping costs. PayPal and credit card processors do not refund transaction fees.

2. Product Issues (Defects, Missing Parts, Malfunctions)

If the item isn't functioning correctly and was not damaged in shipping, refer to the manufacturer's warranty for a resolution. If no instructions are provided, contact us at returns@growlightcentral.com.

3. Shipping Damage

For items damaged in transit, take photos of the packaging and product, then inspect the contents. Retain all original packaging. If the item is non-functional due to shipping damage, contact us immediately to initiate a claim.

4. Change of Mind Returns

Returns are allowed if all conditions are met:

• Item must be in new condition.
• The manufacturer allows returns.
• You must notify us within the manufacturer’s return window (typically 30-90 days).
• An RMA (Return Merchandise Authorization) number must be obtained before shipping the return.

If these conditions are not met, the return will be refused. Approved returns will be refunded minus original shipping costs and a 25% restocking fee (up to 30% for some brands).

5. Refused or Undelivered Orders

If an order is refused or returned as undelivered, you will receive a refund minus a 25% restocking fee (up to 30%) and all shipping costs. If the item is damaged upon return, no refund will be issued until the shipping claim process is complete.

Return & Warranty Policies by Brand

Restocking fees and shipping costs may apply even if not stated. Credit card fees (4%) will be deducted from refunds.

Warranty and Returns Information

Brand	Warranty	Returns
AC Infinity	2 Years	30 Days
AeroMixer	1 Year	30 Days
Alien North America	3 Years	30 Days
Anden	5 Years	All Sales Final. No Returns.
B.Lite	N/A	All Sales Final. No Returns.
Black Dog LED	Limited Lifetime	90 Days
Botanicare	1 Year	30 Days
Boveda	N/A	All Sales Final. No Returns.
Bubble Magic	1 Year	All Sales Final. No Returns.
California Lightworks (SolarXtreme)	3 Years	90 Days. Buyer pays shipping.
California Lightworks (SolarSystem)	5 Years	90 Days. Buyer pays shipping.
Canarm	Limited Warranty	All Sales Final. No Returns.
CenturionPro Hybrid Trimmers	10 Years	All Sales Final. No Returns.
Cultiwool	N/A	All Sales Final. No Returns.
CVault	N/A	All Sales Final. No Returns.
DoubleLux	1 Year	All Sales Final. No Returns.
Dulytek	2 Years	30 Days
ExtractCraft	1 Year	30 Days
EZ-Clone	Limited Lifetime	30 Days
Ez Trim Buckers	3 Years	All Sales Final. No Returns.
Ez Trim	N/A	All Sales Final. No Returns.
F5 Fans	90 Days	All Sales Final. No Returns.
Fast Fit	1 Year	30 Days
Faven Lighting	Limited Warranty	All Sales Final. No Returns.
Fibrgro	N/A	All Sales Final. No Returns.
FloraFlex	N/A	All Sales Final. No Returns.
Gavita	5 Years	30 Days
Goliath Grow Tent	N/A	All Sales Final. No Returns.
Grower's Choice	5 Years	10 Days | 25% Restocking Fee
Grand Master LEDs	5 Years	30 Days
GreenBroz	3 Years	All Sales Final. No Returns.
Grow1	N/A	All Sales Final. No Returns.
GrowPros	Limited Warranty	7 Days | 20% Restocking Fee
Harvest Right	Limited Warranty	30 Days
Hey Abby	2-4 Years Extended Warranty	30 Days
Horticulture Lighting Group	1 to 5 Year Limited Warranties	30 Days
Hydrofarm	1 Year	All Sales Final. No Returns.
Integra	Limited Warranty	All Sales Final. No Returns.
InterLux	1 Year	All Sales Final. No Returns.
Jack Puck	1 Year	All Sales Final. No Returns.
Lightech	1 Year	All Sales Final. No Returns.
Lightspeed	3 Years	All Sales Final. No Returns.
LuxStar	1 Year	All Sales Final. No Returns.
Magic Trimmer	1 Year	All Sales Final. No Returns.
Mars Hydro (Grow Lights)	5 Years	30 Days
Mars Hydro (Grow Tents)	5 Years	All Sales Final. No Returns.
Medic Grow (LED Lights)	5 Years	30 Days
Method Seven	Limited Lifetime	30 Days
Mobius	1 Year	All Sales Final. No Returns.
MrCool	5 Years Parts/7 Years Compressor	30 Days
NextLight	5 Years	30 Days
NugSmasher	Lifetime Warranty	7 Days
One Deal	1 Year	All Sales Final. No Returns.
ONGROK	1 Year	7 Days
PHOTOBIO (Lights)	5 Year limited	All Sales Final. No Returns.
Photontek	5 Years	30 Days
Psycloner	N/A	All Sales Final. No Returns.
PurePressure	1-2 Years Limited Warranty	All Sales Final. No Returns.
Rosin Tech	1 Year	All Sales Final. No Returns.
RosinBomb	6 Months	All Sales Final. No Returns.
Rosineer	2 Years	30 Days
Sasquash	Limited Warranty	All Sales Final. No Returns.
Scynce LED	5 Years	All Sales Final. No Returns.
Secret Jardin	1 Year	All Sales Final. No Returns.
SecretLED	5-Year Limited Warranty	14 Days | 25% Restocking Fee
Silicium	N/A	All Sales Final. No Returns.
STM Canna	5 Years	30 Days
Sunmaster	2 Years	All Sales Final. No Returns.
SUPERthrive	N/A	All Sales Final. No Returns.
SupremeLux	1 Year	All Sales Final. No Returns.
Trim Daddy	1 Year	All Sales Final. No Returns.
Triminator	2 Years Equipment/1 Year Accessories	30 Days | 20% Restocking Fee
TrimIt	1 Year	All Sales Final. No Returns.
TurboKlone	90 Days	30 Days
Ushio	3 Years	All Sales Final. No Returns.
Wachsen	Lifetime Warranty/2 Years on  Trellis Supports	All Sales Final. No Returns.
Xtreme Gardening	N/A	All Sales Final. No Returns.
Zoom Technologies	1 Year	All Sales Final. No Returns.

 

For additional details or brand-specific policies, please get in touch with returns@growlightcentral.com.