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Free Shipping on most orders over $175 | Sales Tax in NJ only
Free Shipping on most orders over $175 | Sales Tax in NJ only

Shipping & Returns

Shipping Charges

Almost all shipments over $175 within the contiguous USA are free.

Orders under $175 will be charged $13.97 for shipping and handling.

Shipping to Alaska, Hawaii, and International Destinations

We ship to Alaska, Hawaii, and Canada. Additional shipping charges may apply. Orders over $2,000 may qualify for free shipping—contact us to confirm eligibility.

We only support international shipping for commercial-scale orders. Canada is the sole exception.

Import duties, taxes, and brokerage fees

Canadian customers are responsible for all import duties, taxes, and brokerage fees. These fees are paid directly to the carrier unless you arrange your own carrier and/or customs brokerage service before the order ships.

If you need a shipping quote for an international order, please contact us.

P.O. Boxes

We are unable to determine at the time of your order which parcel carrier will be used. 

We require a street address for delivery. UPS and FedEx do not deliver to P.O. boxes. 

If you are in a USPS PO Box–only delivery area (usually more isolated locations) then please contact us to make arrangements before ordering.

If an order is undeliverable for this reason, you will be responsible for additional shipping charges. Canceled orders due to incorrect addresses are subject to a 25% restocking fee and shipping cost deductions.

What Happens After You Place Your Order?

Step 1: Order Confirmation

After placing your order, you will receive a confirmation email. We will pre-authorize your credit card and verify stock availability. If an item is on backorder or unavailable, we will void the pre-authorization and notify you via email.

If the item is in stock and available for shipment within 5 business days, we will process the payment and prepare it for shipping.

Step 2: Order Shipment

Once your order is processed and paid for, it will ship within 5 business days, usually sooner. You will receive tracking information within 24 hours of your order leaving the warehouse.

If you do not receive tracking details within six business days, contact us at sales@growlightcentral.com.

Orders ship via ground delivery and arrive at a time determined by the shipping carrier. If you require special delivery accommodations, contact us before placing your order.

If a shipment is returned due to incorrect information or failure to accept delivery, you will be responsible for shipping costs both ways and up to a 30% restocking fee.

Truck Delivery

  • The trucking service will contact you 1-2 days before delivery to schedule an appointment. If you miss the appointment, redelivery fees may apply.
  • Deliveries are curbside only. It is your responsibility to move the item to your desired location. Some heavy items may require a forklift or contractor assistance.
  • You must inspect your shipment upon arrival. Open the package in front of the driver. If you suspect damage, note "SUBJECT TO INSPECTION" on the bill of lading and contact us immediately.

Damages & Exchanges

We prioritize customer satisfaction and sell high-quality products. If your item arrives damaged or defective, we will assist in resolving the issue.

All products are backed by a manufacturer's warranty. If your item has a defect, refer to the warranty documentation provided by the manufacturer. If no paperwork is included, contact us at returns@growlightcentral.com.

If your product is damaged during shipping, report it to us within 7 days. We will arrange for replacement parts or a full replacement at no cost to you.

Returns

Select your situation below for return instructions:

1. Order Cancellation

If the order has not been processed, we can cancel it with no penalty. If the order has already been processed, you will be responsible for credit card processing fees (4%) and shipping costs. PayPal and credit card processors do not refund transaction fees.

2. Product Issues (Defects, Missing Parts, Malfunctions)

If the item isn't functioning correctly and was not damaged in shipping, refer to the manufacturer's warranty for a resolution. If no instructions are provided, contact us at returns@growlightcentral.com.

3. Shipping Damage

For items damaged in transit, take photos of the packaging and product, then inspect the contents. Retain all original packaging. If the item is non-functional due to shipping damage, contact us immediately to initiate a claim.

4. Change of Mind Returns

Returns are allowed if all conditions are met:

  • Item must be in new condition.
  • The manufacturer allows returns.
  • You must notify us within the manufacturer’s return window (typically 30-90 days).
  • An RMA (Return Merchandise Authorization) number must be obtained before shipping the return.

If these conditions are not met, the return will be refused. Approved returns will be refunded minus shipping costs and a 25% restocking fee (up to 30% for some brands).

5. Refused or Undelivered Orders

If an order is refused or returned as undelivered, you will receive a refund minus a 25% restocking fee (up to 30%) and all shipping costs. If the item is damaged upon return, no refund will be issued until the shipping claim process is complete.

Return & Warranty Policies by Brand

Restocking fees and shipping costs may apply even if not stated. Credit card fees (4%) will be deducted from refunds.

Brand Warranty Returns
AC Infinity 2 Years 30 Days
Active Air 1 Year All Sales Final. No Returns.
AeroMixer 1 Year 30 Days | 20% Restocking + Return Fees
Alien North America 3 Years on Parts | 1 Year on Pumps 30 Days | 25% Restocking + Return Fees
Anden 5 Years All Sales Final. No Returns.
B.Lite Limited Warranty 30 Days | 20% Restocking + Return Fees
Black Dog LED Limited Warranty 90 Days | 10% Restocking + Return Fees
Botanicare 5 Years All Sales Final. No Returns.
Boveda N/A 1 Year Satisfaction Guarantee | Return Fees Apply
Bubble Magic Limited Warranty 7 Days
California Lightworks 3 Years on SolarXtreme | 5 Years on SolaySystem 90 Days
Canarm 1 Year 10 Days
CenturionPro 10 Years on Hybrid Trimmers | 3 Years on Dry Trimmers | 2-5 Years on Commercial Trimmers All Sales Final. No Returns.
Craft Farmer 7 Years All Sales Final. No Returns.
Cultiwool N/A All Sales Final. No Returns.
CVault N/A 1 Year Satisfaction Guarantee | Return Fees Apply
DoubleLux 1-5 Years 30 Days | 20% Restocking + Return Fees
DriFlower 1 Year 30 Days | 20% Restocking + Return Fees
Dulytek 2 Years 30 Days
Elemental Extractor 90 Days 30 Days | 20% Restocking + Return Fees
ExtractCraft 1 Year 30 Days | 20% Restocking + Return Fees
EZ-Clone Limited Lifetime 30 Days
EZ Trim 3 Years Contact Us Within 72 Hrs | Return Fees Apply
F5 Fans Limited Warranty 30 Days | 20% Restocking + Return Fees
Fast Fit 1 Year All Sales Final. No Returns.
Faven Lighting 5 Years All Sales Final. No Returns.
Fibrgro N/A All Sales Final. No Returns.
FloraFlex Limited Warranty 30 Days | 15% Restocking + Return Fees
Fluence 5 Years All Sales Final. No Returns.
Futurola 1 Year All Sales Final. No Returns.
Gavita 5 Years 30 Days
Goliath Grow Tent Limited Warranty 30 Days | 20% Restocking + Return Fees
Grower's Choice 5 Years on LEDs | 3 Years on HID Fixtures & Controllers | 1 Year on HID Lamps 7 Days
Grand Master LEDs 5 Years 30 Days
GreenBroz 3 Years All Sales Final. No Returns.
Grow1 Limited Warranty 30 Days | 20% Restocking + Return Fees
GrowPros 3-5 Years on LEDs | 3 Years on Metal Benches & Racks | 1 Year on Plastic Parts & Grow Trays | Claim Required 7 Days | 20% Restocking + Return Fees
Harvest Right 1 Year 30 Days
HEAVY 16 N/A All Sales Final. No Returns.
Hey Abby 2-4 Years 30 Days
Horticulture Lighting Group 1-5 Years 30 Days
Ideal-Air 1 Year All Sales Final. No Returns.
Integra N/A All Sales Final. No Returns.
InterLux Limited Warranty 30 Days | 20% Restocking + Return Fees
Jack Puck Limited Warranty All Sales Final. No Returns.
LuxStar Limited Warranty 30 Days | 20% Restocking + Return Fees
Mammoth Lighting 5 Years All Sales Final. No Returns.
Mars Hydro (Grow Lights) 2-5 Years 14 Days
Mars Hydro (Grow Tents) 1 Year 14 Days
Medic Grow (LED Lights) 5 Years on LEDs | 1 Year on UV/IR Bars 30 Days
Method Seven Limited Warranty 30 Days
Mobius 1 Year All Sales Final. No Returns.
MRCOOL 5 Years on Parts | 7 Years on Compressor All Sales Final. No Returns.
NextLight Limited Warranty All Sales Final. No Returns.
NugSmasher Lifetime Warranty All Sales Final. No Returns.
One Deal Limited Warranty 30 Days | 20% Restocking + Return Fees
ONGROK 1 Year 180 Days
PHOTOBIO 5 Years All Sales Final. No Returns.
Photontek 5 Years Return Fees Apply
Psycloner Limited Warranty 30 Days | 20% Restocking + Return Fees
PurePressure 1-2 Years All Sales Final. No Returns.
Quest 5 Years 45 Days
Rosinbud Limited Warranty 30 Days | 20% Restocking + Return Fees
Rosineer 2 Years 30 Days
Saboten Limited Warranty 30 Days | 20% Restocking + Return Fees
Sasquash Lifetime Warranty on Parts | 90 Days on Electrical Components All Sales Final. No Returns.
Schaefer 2 Years 30 Days | 25% Restocking + Return Fees
Scynce LED 5 Years on Lights | 1 Year on Other Products 14 Days
Secret Jardin 2 Years All Sales Final. No Returns.
SecretLED 5 Years on Lights | 1 Year Control Systems 14 Days | 25% Restocking + Return Fees
STM Canna 1 Year All Sales Final. No Returns.
SupremeLux Limited Warranty 30 Days | 20% Restocking + Return Fees
Trim Daddy 3 Years Return Fees Apply
Triminator 2 Years 30 Days | 20% Restocking + Return Fees
TrimIt Limited Warranty 30 Days | 20% Restocking + Return Fees
TurboKlone 90 Days 30 Days | 20% Restocking + Return Fees
Ushio 1 Year 30 Days | 20% Restocking + Return Fees
Wachsen Limited Warranty | 2 Years on Trellis All Sales Final. No Returns.
Xtreme Gardening N/A 30 Days | 20% Restocking + Return Fees
Zoom Technologies Limited Warranty All Sales Final. No Returns.

 

For additional details or brand-specific policies, please get in touch with returns@growlightcentral.com.