Frequently Asked Questions
Below you'll find the most common questions regarding our store (questions 1-8) and our products (question 9). For more detailed product FAQs, head to the pages for LED,
HID and fluorescent lights.
1. Who are we?
Grow Light Central is Henry (that's me), Alexa (my friend from HS) and Mike (her husband). Together we have over 50 years of growing experience. See our About page for more.
<< Return to FAQ Menu >>
2. Why buy from us?
You may be wondering why you should buy your grow lights from us, instead of other available authorized dealers. Read on for the answers to all your burning questions.
10 Reasons to Trust Us With Your Business
- Customer Service. We are here to help and want the best for you. Use our live chat or email or call us during business hours. We are always here for you.
- Full Warranties and Generous Return Policies. We only carry top American brands that back their products with full warranties and return policies of up to 90 days (details at the bottom of this page).
- Price Match. We want you to be absolutely secure that you're getting the best price with us, so we've purchased buyer's insurance that guarantees the lowest price. If you find a lower online price within a month after purchase, you will get a refund of up to $500 for the difference.
- Free 4x Buyer's Insurance. In addition to the low price guarantee, you are also covered against any shipping problems, identity theft and terms of service breaches. And it's all on us (details here).
- Hassle-Free Returns. If you aren’t absolutely satisfied, return your light within 30 to 90 days, depending on the brand (details here).
- Free Shipping on orders over $100 to the lower 48 states.
- No Sales Tax Anywhere (excluding WY).
- Authorized Dealers. We only carry American brands whose lights have been extensively tested by real growers. 100% US warranty on all products.
- Buyer's Guides. We have created buyer's guides for both HID and LED grow lights, to help you find the perfect light for your needs. We also have reviews and comparisons of the top 1000w LED grow lights and the top 600w LEDs.
- Safe & Secure Systems in place for every payment transaction.
<< Return to FAQ Menu >>
3. I found a lower price on a different site. Will you match it?
Yes. In order to guarantee you the lowest price possible, we have purchased buyer's insurance for you. It guarantees you a refund of up to $500 for the price difference, if you find a lower price anywhere online within a month after purchase.
Some conditions apply, though. See our price guarantee page for a list of conditions as well as instructions on applying for a price match.
<< Return to FAQ Menu >>
4. What payment methods do you accept?
We accept all major credit cards as well as PayPal, Amazon Pay, Google Pay, Apple Pay and Bitcoin (via Coinbase).
<< Return to FAQ Menu >>
5. What is your return policy?
You can return any product within 30 to 90 days after purchase, depending on the brand. We follow the manufacturers' policies for returns, which are detailed at the bottom of our shipping and returns page.
<< Return to FAQ Menu >>
6. Do you ship to P.O. boxes?
Unfortunately, there are a lot of scammers out there, making it impossible for us to ship to P.O. boxes. Please provide a business or residential address when placing your order.
<< Return to FAQ Menu >>
7. Can I cancel my order?
If you would like to cancel an order, please contact us as soon as possible at sales@growlightcentral.com. If your order has not yet begun processing, we can issue a full refund.
If it has been processed, you can get a refund minus shipping charges (both ways, even if the product had free shipping—we still have to pay for it, after all). A 20% restocking fee will also apply, but can be waived if you choose to collect your refund in the form of store credit (this depends on the vendor). Both the restocking fee and the shipping charges may be waived for some brands.
You'll find more info on our shipping and returns page.
<< Return to FAQ Menu >>
8. How long will it take for my order to arrive?
Most orders will be at your door within 7 business days of placing your order, but this can take longer in some instances. We will keep you updated as processing and shipping progresses, but feel free to email us at sales@growlightcentral if you have any questions about the status of your order.
We carry a number of different brands that ship from different warehouses, so estimating an arrival time is difficult.
We generally process your order within 24 hours of receiving it and it usually ships out within a day or two after that. This can take up to a week, though, with certain brands.
We ship most products using standard ground shipping via UPS, FedEx or the USPS. Depending on your location, shipping times range from two days to two weeks. In most cases, it will take less than a week.
See our shipping and returns page for more info.
<< Return to FAQ Menu >>
9. Which type of lighting is best for me?
NOTE: This is just a brief summary. For more assistance in choosing the right plant light for you, check out our popular grow light buying guide
If you're just growing a plant or two for your personal use and you don't want to spend too much......go with fluorescent grow lights.
If you have a bigger grow space, but you're on a budget......go with HID grow lights.
If your indoor garden is bigger than a plant or two and you can afford it.......go with LED grow lights.
...unless you're an experienced grower who has been growing successfully with HID lights......in that case, there's no pressing need to switch.
Here is a quick summary of the pros and cons of each lighting system:
| Type |
Pros |
Cons |
| LED |
- lower operating cost
- longer bulb life
- more efficient
- more control over spectra
- easy to install
- no need for additional equipment
|
- high initial cost
- may require additional heating in cool climates
- many low-quality lights on the market (but not on our site)
- learning curve if switching from HID
|
| HID |
- lower initial cost
- have been effective for many years
- get deep penetration and great coverage area
|
- high power requirements
- run very hot
- bulbs have short lifespan
- need to hang high above plants due to heat, so you need a tall grow space
|
| Fluorescent |
- minimal space requirements
- cheap setup cost
- can be bought anywhere (CFLs)
- low electricity use and heat output
|
- only effective for very small grows
- must keep plants short
- less efficient that other lights
- each bulb requires a socket
- need constant adjustment
|
For much more on the individual lighting types, please see the appropriate FAQ:
<< Return to FAQ Menu >>
