Price Matching Policy
Buy from us today, safe in the knowledge you're getting the best price possible over the next six months.
Note: We know a lot of stores make this claim, but fail to back it up. To allay your fears, we've recently purchased buyer's insurance that provides an additional price match guarantee (up to $500). So even if you're not convinced by our promise, you've now also got a third-party ensuring you get the lowest price possible. You can get more info about this buyer's insurance here.
As for our in-store guarantee:
We are constantly monitoring our competitors' prices to ensure we're giving you the best price you can get online. But given the number of grow light vendors out there, it's possible we've missed something.
To make certain we can claim, without a doubt, that we've got the lowest prices, we make you this promise:
We will beat any competitor's price by $5, if you find a lower price on another site for the identical product.
We will refund the difference in price up to six months after purchase, if you find a lower price elsewhere after you've already bought from us.
How To Request A Price Match
To take advantage of our price match policy, please contact us at sales@growlightcentral and send us the following details:
- Your full name
- Your e-mail address
- Your phone number
- Name of the product you purchased or would like to purchase
- Competitor's price (including shipping, processing, handling, taxes, and any other applicable fees)
- Web site address (URL) of the competitor's product offering
Price Guarantee Terms & Conditions
The competitor must be an authorized U.S. dealer and their product must be the identical model. The product must be brand new (not refurbished), must have the same U.S. manufacturer's warranty, the same model model number and contain the same components.
The competitor's product must currently be in stock. We reserve the right to verify the availability of the other company's product, and their price, before issuing a price match.
We do not offer price matches for products found on auction websites or members-only websites (i.e. websites requiring a recurring membership fee).
Our guarantee does not apply to clearance or close-out items (since they are one-time offers and priced according to their condition). It also does not apply to obvious pricing errors.
The competitor price we take into account will be the TOTAL cost to purchase and deliver the item; this includes the cost of shipping, handling and processing, as well as taxes and any other applicable fees.
Our low price guarantee is only valid for products offered online on an e-commerce website. We are unable to match the price of private party sales or of products sold through traditional brick-and-mortar retailers.
Of course, we must reserve the right to refuse any order on which we would incur a loss. Finally, refunds will always be restricted to the gross profit we recognize on the sale (i.e. the purchase price minus the price we pay for the product).