Buy from us today, safe in the knowledge you're getting the best price you could possibly get for the next month.
We are constantly monitoring our competitors' prices to ensure we're giving you the best price you can get online. But given the number of grow light vendors out there, it's possible we've missed something.
To make certain we can claim, without a doubt, that we've got the lowest prices, we will always happily match any online price you bring to our attention.
Not only will we match a lower price before your purchase, but if you find a lower price within a month later, we will be happy to refund you the difference.
How it Works
Step 1: Contact us
If you have found a lower price (before or after your purchase), please contact us to bring it to our attention.
The best way to contact us for a price match is via email at email@example.com
Please include your order number (or the name under which you placed the order) and a link to the website with the lower price.
We will get back to you within 24 hours (and usually much sooner).
Step 2: Receive the lower price
If you have not yet made your purchase, we will provide you with a discount coupon that will lower the price to match the other site.
If you have already made the purchase (within the last month), we will refund you the difference between the two prices. For credit cards and PayPal, the refund will simply be credited back to your account.
For other payment methods, we will work out the best way to get you the refund, based on your preference.
Price Match Limitations
Naturally, there are some limitations to our price match guarantee:
- We can't match a competitor's free, special, or bundled offers, rebates, clearance or closeout prices.
- We consider the full cost of the item (this mean any shipping charges, etc. are included in the calculation)
- We do not match coupon-required or gift card offers or any prices that require a club or loyalty card
- We only match online stores (no brick and mortar stores)
- We can not match auction sites, Amazon, Ebay, etc.
- We reserve the right to decline a price match if it would result in a loss
How To Request A Price Match
To take advantage of our price match policy, please contact us at sales@growlightcentral and send us the following details:
- Your full name
- Your e-mail address
- Your phone number
- Name of the product you purchased or would like to purchase
- Competitor's price (including shipping, processing, handling, taxes, and any other applicable fees)
- Web site address (URL) of the competitor's product offering
Price Guarantee Terms & Conditions
The competitor must be an authorized U.S. dealer and their product must be the identical model. The product must be brand new (not refurbished), must have the same U.S. manufacturer's warranty, the same model model number and contain the same components.
The competitor's product must currently be in stock. We reserve the right to verify the availability of the other company's product, and their price, before issuing a price match.
We do not offer price matches for products found on auction websites or members-only websites (i.e. websites requiring a recurring membership fee). In addition, we can unfortunately no longer offer price matches on sites like E-bay and Amazon, due to the proliferation of unauthorized sellers and outright scam artists on those platforms.
Our guarantee does not apply to clearance or close-out items (since they are one-time offers and priced according to their condition). It also does not apply to obvious pricing errors.
The competitor price we take into account will be the TOTAL cost to purchase and deliver the item; this includes the cost of shipping, handling and processing, as well as taxes and any other applicable fees.
Our low price guarantee is only valid for products offered online on an e-commerce website. We are unable to match the price of private party sales or of products sold through traditional brick-and-mortar retailers.
Of course, we must reserve the right to refuse any order on which we would incur a loss. Finally, refunds will always be restricted to the gross profit we recognize on the sale (i.e. the purchase price minus the price we pay for the product).